Student insurance Ireland

If you participate in StudyCare the insurance will begin from the date we issue your Letter of Acceptance before you leave your home country providing cover under the cancellation, and course fees sections of the policy. For all other sections of the group policy, cover is available when you leave your home country and ends at the time of your return to your home country.

StudyCare covers you during your time in Ireland within the policy term and also any travel to and from your home country, under the cancellation and curtailment section of the policy.

Yes, StudyCare provides full cover for leisure travel in Europe for up to 21 days in total during the policy term.

Cover under StudyCare does not start until your Letter of Acceptance is issued or you have let us know you are due to come to the Ireland.

There is no additional cost to StudyCare and therefore you would not receive a refund should you no require cover.

Please let us know your intention to continue studying online by recording it via https://student-registration.studygroup.com, select “I will not book a flight, I intend to study virtually at home for the whole of this academic year” in travel details section. We have sent you form login details before your course started. If you need assistance with accessing the form, please contact local campus team.

If your travel departure date changes you can still participate in StudyCare for the time you are in the Ireland provided you let us know of your new dates prior to travelling. Please let us know by recording your intention to travel via https://student-registration.studygroup.com we have sent you form login details before your course started. If you need assistance with accessing the form, please contact local campus team.

StudyCare Insurance was designed to provide cover during your stay at the International Study Centre. It will not cover you once you have progressed to your chosen undergraduate or postgraduate studies at the University.

There is no additional cost to StudyCare and is included in your course fees.

The International Study Centre invoice will show which insurance cover you have selected and what you have been charged for insurance.

StudyCare Insurance includes cancellation and curtailment cover. Tuition and accommodation fees up to a certain level are covered if you have to cancel because of illness or accident. If you change your course, we will change the insurance period and premium to reflect the length of the course and travelling times, without penalty.

StudyCare will cover many unforeseen events and conditions that would affect your health, finances or well-being, in the period between you paying your deposit and travelling to Ireland, and for the duration of your stay in Ireland. For a summary of the cover provided by the group policy insurance, please refer to the Insurance Summary Document.

Yes, as with all insurance policies there are a number of general exclusions listed in the group policy wording under ‘general exclusions’ which should be read carefully in addition to the ‘What is not covered’ sections of the group policy. You will also be responsible for paying the first part of each and every claim under each section for which an excess applies. It is your responsibility to read and ensure that you understand the group policy.

In the event of you being diagnosed with COVID-19 while in Ireland, any associated medical expenses incurred are covered under StudyCare.

All claims in respect of all other sections of the policy such as Cancellation and Curtailment related to COVID-19 or other pandemics are excluded under StudyCare.

Making a claim or request assistance in the event of medical emergency:

All medical claims are handled by our emergency assistance service (CEGA) who operate 24 hours a day, 7 days a week for medical emergencies. Contact the emergency assistance service on: +44 (0)1243 621058.

Making a non-medical claim:

All non-medical claims are handled by CEGA:
+44(0) 1202 038 946
claims@cegagroup.com or

You may also choose to report a claim via our Travel claim form.

When to make a claim:

Claims should be made as soon as possible after the date of the incident for which the beneficiary is claiming. Claims must be made within 31 days of the incident.

Whilst in the care of a carrier, transport company, authority, hotel or your accommodation provider

You must report to them, in writing, details of the loss, theft or damage and obtain (at your own expense) written confirmation of the loss. If baggage is lost, stolen or damaged whilst in the care of an airline you must:

1. Obtain a Property Irregularity Report from the airline
2. Give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy)
3. Retain all travel tickets and tags for submission if a claim is to be made under this group policy.

In all other situations

You must report to the local Police in the country where the incident occurred within 24 hours of discovery wherever possible, and obtain (at your own expense) a written report of the loss, theft or attempted theft of all baggage.

In some cases you will have to cover the excess yourself. Full details are set out in the Group Policy above.